Step One

Please make sure the full web address from your invitation, including the full name, was entered into your browser.

( www.sample.com/FirstLast )

Step Two

Also, double-check that the web address was not mistyped. If we accidentally mistyped your name in the invitation, we apologize sincerely.

Step Three

If that still doesn't work, let's see what we can do to help. Shoot us a quick e-mail that includes your personalized web address (URL) in the subject line and a brief description of the problem. We'll reply within 24 hours.